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Diploma of Community Services

Course Overview

This qualification addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects.

Workers at this level operate at an advanced skill level and may also have responsibility for the supervision of other staff and volunteers.

Course Units

Unit Code

Unit Name



Develop and implement service programs



Develop workplace communication strategies



Analyse impacts of sociological factors on clients in community work and services



Manage and promote diversity



Manage legal and ethical compliance



Facilitate workplace debriefing and support processes



Reflect on and improve own professional practice



Manage work health and safety



Confirm client developmental  status



Develop, facilitate and review all aspects of case management



Implement community development strategies



Assess co-existing needs



Establish and confirm the counselling relationship



Promote Aboriginal and / or Torres Strait Islander cultural safety



Work effectively in child protection to support children, young people and families



Assess needs of clients with alcohol and other drug issues





What employment opportunities will I have?

Occupational titles may include:

  • Assessor
  • Case coordinator
  • Case worker or manager 
  • Community services worker / Project officer
  • Community development officer
  • Coordinator
  • Coordinator family services
  • Family support worker
  • Group facilitator / coordinator
  • Pastoral care manager
  • Program coordinator or manager
  • Senior youth officer / chaplain
  • Support facilitator
  • Early intervention worker

What skills will I have when I complete this course?

You will gain the skills required of professionals in the community sector, including being able to work autonomously under broad direction from senior management, and provide direct support to individuals or groups.  Roles also include responsibility for supervision of other workers and volunteers, case management, program coordination, or the development of new service opportunities. 

What qualifications will I receive?

A Diploma of Community Services 

How long is the course?

The course involves approximately 2400 hours and is delivered over 18 months.

How will I be assessed?

Assessment is a necessary part of this course. You will be assessed by written documentation, projects, portfolio, and practical job tasks, workplace and other observations, supervisor reports, or a combination of these methods.

Am I required to complete Work Placement?

"Many qualifications and units of competency in the CHC Community Services Training Package have specific requirements relating to assessment involving observation in the workplace and acceptable simulation.

Evidence of workplace application should be provided as detailed in the unit of competency.

Where observation is undertaken in the workplace for assessment purposes, the assessor must ensure that safety of practice and duty of care requirements are addressed appropriately.

Assessors should clarify and address specific requirements, some of which are outlined and clarified below.

Some units of competency specify as a critical aspect for assessment: ‘Observation of workplace performance is essential for assessment of this unit’.

The intention of this statement is that:

  • assessment of the skills and knowledge described in the unit of competency should include observation of workplace performance
  • some aspects of ‘workplace performance’ may need to be demonstrated under simulated conditions, which approximate the workplace, in order to address safety requirements or in order to assess skills and knowledge which it may not be possible to assess in the workplace."



FACETS ADDRESSED: Industry/enterprise requirements for this qualification include the following facets:


1. Listening to and understanding work instructions, directions and feedback
2. Speaking clearly/directly to relay information
3. Reading and interpreting workplace related documentation, such as prescribed programs
4. Writing to address audience needs, such as forms, case notes and reports
5. Interpreting the needs of internal/ external clients from clear information and feedback
6. Applying basic numeracy skills to workplace requirements involving measuring and counting
7. Establishing and using networks
8. Sharing information (e.g. with other staff, working as part of an allied health team)
9. Negotiating responsively (e.g. re own work role and/or conditions, possibly with clients)
10. Persuading effectively (i.e. within scope of own work role)
11. Being appropriately assertive (e.g. in relation to safe or ethical work practices and own work role)
12. Empathising (e.g. in relation to others)


1. Working as an individual and a team member
2. Working with diverse individuals and groups
3. Applying knowledge of own role as part of a team
4. Applying teamwork skills to a limited range of situations
5. Identifying and utilising the strengths of other team members
6. Giving feedback.

Problem solving

1. Developing practical and creative solutions to workplace problems (i.e. within scope of own role)
2. Showing independence and initiative in identifying problems (i.e. within scope of own role)
3. Solving problems individually or in teams (i.e. within scope of own role)
Using numeracy skills to solve problems (e.g. time management, simple calculations, shift handover)
6. Testing assumptions and taking context into account (i.e. with an awareness of assumptions made and work context)
7. Listening to and resolving concerns in relation to workplace issues
8. Resolving client concerns relative to workplace responsibilities (i.e. if role has direct client contact)

Initiative and enterprise

1. Adapting to new situations (i.e. within scope of own role)
2. Being creative in response to workplace challenges (i.e. within relevant guidelines and protocols)
3. Identifying opportunities that might not be obvious to others (i.e. within a team or supervised work context)
4. Generating a range of options in response to workplace matters
5. Translating ideas into action (i.e. within own work role)
6. Developing innovative solutions (i.e. within a team or supervised work context and within established guidelines)
7. Developing a strategic, creative, long-term vision

Planning and organising

1. Collecting, analysing and organising information (i.e. within scope of own role)
2. Using basic business systems for planning and organising (i.e. if applicable to own role)
3. Being appropriately resourceful
4. Taking limited initiative and making decisions within workplace role (i.e. within authorised limits)
5. Participating in continuous improvement and planning processes (i.e. within scope of own role)
6. Working within or establishing clear work goals and deliverables
7. Determining or applying required resources (i.e. within scope of own role)
8. Allocating people and other resources to tasks and workplace requirements (only for team leader or leading hand roles)
9. Managing time and priorities (i.e. in relation to tasks required for own role)
10. Adapting resource allocations to cope with contingencies (i.e. if relevant to own role)


1. Being self-motivated (i.e. in relation to requirements of own work role)
2. Articulating own ideas and vision (i.e. within a team or supervised work context)
3. Balancing own ideas and values and vision with workplace values and requirements
4. Monitoring and evaluating own performance (i.e. within a team or supervised work context)
5. Taking responsibility at the appropriate level


1. Being open to learning new ideas and techniques
2. Learning in a range of settings including informal learning
3. Participating in ongoing learning
4. Learning in order to accommodate change
5. Learning new skills and techniques
6. Taking responsibility for own learning (i.e. within scope of own work role)
7. Contributing to the learning of others (e.g. by sharing information)
8. Applying a range of learning approaches (i.e. as provided)
9. Developing own learning pathways
10. Participating in developing own learning plans (e.g. as part of performance management)


1. Using technology and related workplace equipment (i.e. if within scope of own role)
2. Using basic technology skills to organise data
3. Adapting to new technology skill requirements (i.e. within scope of own role)
4. Applying WHS knowledge when using technology
5. Applying technology as a management tool


Should you have any further questions please call us on 03 5772 1238

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