C.E.A.C.A. Policies & Procedures Home   Current Brochure   Our Courses   Events   About Us   Contact Us   The Web Links   C.E.A.C.A. Policies & Procedures   Grievance Procedure   Policy   All prospective students will have access to a copy of the Grievance Policy and Procedure document   All disputes or grievances will be handled professionally and confidentially in order to achieve a satisfactory resolution   All parties will have a clear understanding of the steps involved in the grievance procedure   All grievances will be managed fairly and equitably as possible   CEACA will resolve any grievances fairly and equitably within ten (10) working days.   Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, student amenities, discrimination, sexual harassment and other issues, which may arise.   The policy provides an avenue for most grievances to be addressed. However in some cases alternative measures may need to be explored.   CEACA will encourage the parties to approach a grievance with an open view and to attempt to resolve problems through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, we acknowledge the need for an appropriate external and independent agent to mediate between the parties.   Grievance Procedure:   The grievance procedures relating to the delivery of training and/or the assessment involves the student initiating the following: Discussion with relevant teacher/trainer about the grievance If it is unable to be resolved, the grievance can be taken before the Executive Officer. If it is unable to be resolved at this level, the grievance can then be referred to the CEACA Committee of Management. If the grievance cannot be resolved internally, CEACA will advise the student of the appropriate body where they can seek further assistance. Recording of complaints   All complaints are to be recorded in the appropriate corrective action record including: date and time of complaint content of complaint outcome to be signed off by complainer and person resolving complaint. Complaints should be made in writing where possible, but verbal complaints will be considered equally. --------------------------------------------------------------------------------   Privacy Policy   Purpose:   To ensure the privacy of customers, associates, employees and any person in the community with dealings with CEACA, is protected at all times.   Policy:   CEACA provides a range of learning and community services.   When students enroll with CEACA we ask for details about you and also what services you would like and any support you need. This information is collected so that we can help decide on a suitable course and so that we can contact you if necessary.   Your information is used in order to: Register you as a learner and allocate staff and resources to provide for your learning and support needs Administer and manage the services we provide Contact a person on your behalf in case of an emergency If you seek a fee reduction we are required to ask for proof of your entitlement. This is collected so that we receive funding needed to provide services for you.   We ask about your country of birth, your indigenous status and language spoken at home. This information is used for funding purposes and will not disadvantage you in any way. However, if you have any concerns please do let us know. The staff at CEACA is here to help you.   We may receive information about you from other services. All information we receive and collect about you is held securely. Some information about you may be sent to other agencies that have referred you to us. This information is used to evaluate our services and to plan future services.   In some cases we will provide some information about you to relevant State or Commonwealth departments that fund our programs.   When any information about you is sent to another agency for statistical purposes, this information is normally sent in a form that does not identify you.   So that we can understand your needs and provide appropriate services we ask that you let us know of any personal or health issues that may affect your participation in our courses.   All staff at CEACA is required by law to protect your personal information.   We do not release this information to anyone else unless we have your consent or are required to by law.   If you would like more information about any of our policies please call 57721238 and speak to the Executive Officer.   --------------------------------------------------------------------------------   Access & Equity Policy   Purpose:   This policy is designed to ensure that all members of the community have equal rights and access to the services and activities delivered by CEACA.   Policy:   CEACA is open to all members of the local community. All services are accessible to disadvantaged groups.   CEACA is open to all eligible people regardless of gender, race, ethnicity, age, disability, religion, or sexuality.   Assessment will be valid, flexible, fair and equitable.   The management of CEACA expects all members, staff, tutors and students to respect the right of all disadvantaged groups in the community to have full access to services and decision-making processes, and that this access will be supported through the following: Doorways and ramps will not, at any time be blocked from wheelchair access Information supplied will be clearly explained before decisions are made. Access & Equity Procedure   CAECA shall ensure that its services are accessible and equitable through the following procedures: Annual planning and evaluation day addressing level of need/population of local area; Staff gathered data and anecdotal evidence about local population; Staff collect data on the profile of people using the service for Committee of Management meetings and planning sessions; Staff and management participate in local community networks to assess changes in local population/need; Tutors encourage new participants to return to the service; Timely advertising of courses to reach all Community Members; and Concessions offered to those suffering hardship. Continuous Improvement Process References: Commonwealth Disability Services Standards Victorian Standards for Disability Services AS/NZS ISO 9001:2000 (Australian/New Zealand Standard – Quality Systems Model for Quality Assurance in Production, Installation and Servicing) Intellectual Disability Persons Services Act 1986 Disability Discrimination Act 1992 Employee Relations Act 1992 Occupational Health and Safety Act 1985 Workplace Relations Act 1996 Victorian Accident Compensation Act 1985 ISO 9001:2000 Quality Management and Quality assurance Standards (Guidelines for Selection and use) --------------------------------------------------------------------------------   Qualifications Awards Policy   Purpose:   CEACA Inc. will record and issue qualifications in accordance with its Scope of Registration and Conditions of Registration.   See relevant Training Package for details.   CEACA Inc will:   issue credentials and/or statements of attainment to students who satisfactorily complete the requirements of the accredited courses/endorsed Training Packages within the Scope of Registration. Credentials and Statements of Attainment will include the following: name of the organisation as shown on the Certificate of Registration; name of the person receiving the qualification; name of the course/Training Package qualification as shown on the current Scope of Registration; date issued; authorised signatory of the Registered Training Organisation. imprint certificates with the nationally recognised training logo where courses are nationally recognised; identify units of competency achieved on any certification issued in relation to courses based on national competency standards; acknowledge the funding source on the issued Certificate; number each Certificate; accept and mutually recognise the qualifications and Statements of Attainment awarded by any other Registered Training Organisation.   Ceaca, Downey Street, Alexandra, Victoria, 3714 - Australia       Phone:   03 5772 1238       -       Ceaca is open 5 days per week from 9am - 5pm